10. FAQ
What is SaveMyContacts?
How do I register?
How secure is my contact data?
What if I forget my PIN number?
Must I have a top end phone to use the service?
What phones are supported?
What countries do you currently extend service to?
How much will the service cost?
Do I need to have credits on the account to back up?
What back - up options do I have?
How many contacts can I back up?
What is plain text?
What are vCards?
How do I use vCard?
What is SyncML?
How do I use the sync function?
What do you mean by online area?
What is a retrieve command?
What are the commands I can use?
What retrieve options do I have?
Can I back up SMS as well?
How many SMS messages can I back up?
Can I send SMS from the online area?
How do I actually use the service?
What numbers do I send contacts to?
Can I send email from the online personal area?
Can I back up pictures too?
I want more info?
What is SaveMyContacts?
SaveMyContacts is a service designed to allow you to back up your mobile phone contacts to our secure remote databases, without the need for wires of peripheral devices. The solution is a result of extensive collaboration between seasoned application developers, business analysts and financiers within the mobile telecommunications sector.
How do I register?
You can register online using our secure merchant payment system. Registration is valid for 12 months. We will notify you at least a week ahead of expiration of your subscription. You can also register by buying a registration card from one of our distributors or selecting the monthly billing option.
How secure is my contact data?
Security is one of the most important aspect of the service. We comply fully with data protection regulations (see privacy policy). Your data is securely held on duplicated Microsoft database systems. Access is only possible through a PIN based verification process, so please make sure no one else knows your PIN. We also use 128 bit SSL technology to encrypt all your data web accessing over the internet.
What if I forget my PIN number?
A PIN reset will be automatically initiated after 3 unsuccessful attempts to access your on-line account. We will send you an SMS with a replacement PIN. Remember you can change this to a more memorable one if you wish from the 'mydetails' section. However if you do so please select the automatic set up button in the 'mydetails' section to ensure up to date verification information is on you phone.
Must I have a top end phone to use the service?
No. All users can use the service. Phone types simply determine the ease of using SaveMyContacts.
What phones are supported?
Please click here for information on what level of service different phones support. Remember you can also input and access contacts online!!
What countries do you currently extend service to?
Please click here for list of supported countries
How much will the service cost?
Prices are shown for different countries. Please click here to find out the prices for your territory.
Do I need to have credits on the account to back up?
No. Requiring credits before backing up is an indirect way of charging you a deposit fee. Once you pay your registration fee you can start to back up. You will need credits to restore or to send SMS from online area. Please see pricing info under the country menu. You can buy credits online or as a prepaid card from distributor outlets.
What back - up options do I have?
You can back up in 3 ways: SyncML, vCards (via SMS) or via a secure on-line interface
What are vCards?
vCards are electronic contact cards also referred to as business cards. If your phone can support forwarding of contacts to other phones over SMS, Bluetooth or Infrared, you probably have vCard functionality.
Most Nokia and Sony Ericsson phones support vCards.
How do I use vCard?
To forward a contact using this method is simple. You bring up the contact you want to back up, and send it to your local SaveMyContacts gateway number, as an SMS message. (For example, UK gateway number is + 44 7781 489 444).
What is SyncML?
Once set up, syncML only requires a click of the synchronisation button on user's handset to initiate a sync session. It allows your mobile phone and the SaveMyContacts application to maintain an identical contact list at all times.
Additions, edits and deletions can be done on either the website or the phone, and upon initiating a sync session both sets of data will be updated. SyncML requires access to a WAP/GPRS network and is charged as a data call session.
SyncML is the open standard sponsored by organisations like Ericsson, IBM, Lotus, Matsushita, Motorola, Nokia, Openwave, Starfish Software and Symbian, that drives data mobility by establishing a common language for over the air communications between devices, applications and networks.
How do I use the sync function?
Please click for user guides.
What do you mean by online area?
SaveMyContacts provides comprehensive on-line management of contacts. Access to your online area is via input of your phone number and 4 - digit PIN. From your online area you can edit, add, delete and initiate restores of your saved contacts. You can also send SMS messages view saved text messages. If a saved contact contains an email address, you can click on the email address to send an email. Please click for user guides.
How many contacts can I back up?
Up to 650 contacts but please ensure that your telephone can support the number of contacts stored in your SaveMyContact account. Please note that a single contact may have multiple fields of information i.e. home numbers, mobile, e-mail etc.
What is a retrieve command
A retrieve command comprises of the service required digits, your telephone number and your PIN. We have added a ‘selective’ retrieve functionality, to enable targeted retrieval of a contact or contacts. For example, the command, (228*447766570001*1234#Jo), will return Jo, Joachim, John, etc. The more letters typed, the more specific the retrieval of contacts.
What are the commands I can use
SMS Command lines comprise of only four fields of information 1) the application name, 2) the action required, 3) your registered mobile number and 4) your self-selected PIN. These fields are separated by the * sign and the command ends with a #. Really simple!!! We suggest though, that you save the command line as a text template which you can edit to suit what you want the application to do. Remember only the action required needs to change depending on what you want the application to do.
a typical registration / top up command would look like this smc*222*4477570001*2344# ( 222 is the registeration command. Once registered, the application will treat 222 as a request to add credit).
222
Registration/top up
223
Restore all contacts
Restore all will pause after every 10 contacts sent to the phone.you will need to text the application *yes to instruct it continue.
224
Halting a restore
225
Terminates a restore in progress.
226
Status - provides information on credits remaining, contacts in storage list etc.
227
Change CLI
This changes the SIM identity on the application. Useful for example if you purchase a new phone and/or number and want the application to become aware of your new number.
228
Specific restore
for specific restore include the name of the person you want to retrieve after the command
i.e *228*447766570001*1234#john.
What retrieve options do I have?
You can retrieve in 3 ways; sending an SMS command, synchronizing your phone or through on line access.
Can I back up SMS as well?
Yes, you can back up text messages stored on your phone. To back up SMS messages simply forward the SMS you wish to back up to the country gateway number.
How many SMS messages can I back up?
50
Can I send SMS from the online area?
Yes, you can send SMS to any or all contacts on your contact list. On most country networks, the recipient will see your phone number (since you log into your account with your number and PIN), enabling them to respond to your mobile handset. (Some networks do not support this sending ID feature) see country pricing info to see level of support.
What numbers do I send contacts to?
To ensure our subscribers are paying local SMS charges when sending contacts by SMS, we have different numbers published fro supported countries. Please click on country list to see SMS gateway numbers in your country.
How do I actually use the service?
Please click for user guides.
Can I send email from the online personal area?
Yes, emails can be sent to any contact that is stored with an email address. We call this feature active e-mail. The sending address will be the email client on the PC you are using.
Can I back up pictures too?
Yes you can if your operator has MMS capabilities. Send pictures as picture message to mymedia@savemycontacts.com.
I want more info
E-mail your queries to ask@savemycontacts.com
For support issues, email us at support@savemycontacts.com
